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FAQ


Shipping

How long does it take to receive my order?

For deliveries in Singapore:  TB use Ninja Van service. Standard delivery time is 2 ~ 4 working days after the order is confirmed. We also offer express delivery option with charge which will arrive the next day. 

For deliveries to Malaysia: Delivery time varies depending on the destination. We use Singpost AirMail Standard service for international orders, which usually takes 6 to 10 working days to arrive.

Can I track the delivery status? 

On our website you can see the status of your order indicating the parcel being sent or not. Right now we cannot provide exact arrival time tracking.

Return and Refund

Can I return the product?
Yes, within 7 days after receiving your product you can return it except products that is on sale. You would need to contact us via info@thetreuboutique.com first, stating the reason and the product you would like to return. For successful return, please present your ordering record and keep the product in original condition and packing (bag, label...etc). Once we receive your return request, we will arrange free delivery back to us. For more information, please go to Returns & Refund Policy.

What happens after I return the product?
Right now True Boutique offers only refund to returned product. True Boutique will absorb the delivery cost for approved return product but not bear the fee incurred due to refund process.